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Consequently, the complaint was rejected due to lack of response from the player. The player from Russia had had an issue with the KYC procedure at an online casino. His account had been blocked due to difficulties in providing information about account top-ups made with cryptocurrency. The player had suggested that access to his transaction history could have helped retrieve the necessary information.
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Player’s withdrawal request is severely delayed.
However, the player did not respond to our follow-up messages, leading us to reject the complaint due to a lack of further communication from the player’s side. The casino had claimed the money was transferred, although the player had not received it. After the player’s persistent complaints and our intervention, we had prompted the casino to provide evidence of the transaction. The casino then provided a transaction ID, and the player confirmed receiving the money after 16 days.
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Player’s deposit has not been credited.
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Insufficient evidence from player
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Player’s deposit seems to be lost.
The player did react to the allegations, however, did not respond to the asked questions. We closed the complaint as ‘Rejected’ because the player stopped responding to our messages and questions. The player from Brazil has requested a withdrawal one day prior to submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions.
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Player’s deposit has never been credited into his account.
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The casino reviewed the case and confirmed that the player’s coupon had been unfrozen and calculated as a win. The player confirmed receipt of his winnings, and we subsequently marked the complaint as ‘resolved’. The player from Bangladesh was unable to withdraw his winnings of 4,68,490 rupees from Mostbet casino due to a name discrepancy during the ID verification process. His withdrawal attempts had been continually canceled over a four-day period.
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- The player from Serbia had struggled to complete phone number verification for withdrawal.
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The player from Nigeria had his account blocked without further explanation. The player has repeatable failed to finish the verification, therefore the case was rejected. The player from Hungary had their bonus winnings cancelled without further explanation. After gathering all the necessary information we have rejected this complaint. The player from India reports that a total deposit of 90,000, made in two transactions, has not been credited to his account.
Player’s withdrawal delayed over 60 days.
They had also advised him not to deposit more funds until the issue was resolved. The player had been asked to provide payment proof, but failed to respond to further communications. Consequently, we had been unable to continue the investigation and the complaint was rejected. The player from Serbia had struggled to complete phone number verification for withdrawal. Despite numerous attempts to contact customer service via live chat and email, he had received no response.
